The bank stated in a statement “we will automate the complaints made by the bank to reduce reputational risks and improve trust between each bank and the general public. In this regard, it has created an electronic platform for complaints. The main feature is to automate the receipt of public complaints by the banks through the link on the complaint form and to manage their processing under the supervision of the Central Bank.
He added “the response time for a complaint lodged against banks on the platform is between one to five days not fixed by the Central Bank through the framework for each complaint considering its nature and the size of dealing with it. If banks don’t respond to the complaint sent to them through the framework within the specified time, a fine of (100,000 Iraqi dinars) will be imposed for each complaint for each day of delay.”
